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Customer Assistance Department

Our goal is to facilitate better communication between the parties and to
provide a better understanding of the Virginia Workers’ Compensation Act
and Commission processes.

We answer questions and provide assistance regarding workers’ compensation benefits and Commission procedures.
Any party to a claim may contact the Customer Assistance Department on office toll-free on 1-877-664-2566, for assistance in resolving claims issues.

We work to quickly resolve issues and disputes brought to our attention by facilitating the exchange of information between the parties.



MEDIATION PROGRAM

Mediation is a voluntary and confidential informal dispute resolution process where a neutral third party (mediator) facilitates communication to assist the parties in negotiating an agreeable solution.

The purpose of mediation is to identify issues, clarify misunderstandings, explore solutions and negotiate agreement.

Any party to a claim may request mediation to resolve a dispute quickly or to negotiate the compromise settlement of a claim.

Representation by counsel is required for claimants who wish to mediate a compromise settlement of their claim.

Mediation can be requested at any time and most issues can be mediated if all parties are agreeable.

Request for mediation of compromise settlement must be submitted in writing to the Mediation's Office in the Richmond central office with copies to all parties.

The request for mediation of compromise settlement must stipulate that all parties are in agreement and plan to come prepared

to negotiate, which includes settlement authority.

Mediation is voluntary. Successful mediation depends on the parties’ willingness to negotiate in good faith towards a viable solution.

If this matter is set for hearing prior to the scheduled mediation, the parties must contact the Deputy Commissioner to request a continuance.  Continuances are granted at the discretion of the Deputy Commissioner.

Mediations can be conducted via conference call or in person. You can review the Mediation Docketing Calendar to see when a mediator is scheduled in your area.

Mediation Docketing Calendar:

January through June of 2010

In addition, mediations are scheduled in the Richmond central office depending on the availability of Commission mediators.
Parties retain their right to a hearing before the Commission if a dispute is not resolved through mediation.

The mediator may provide information about the process, raise issues and help explore options, but the primary role of the mediator is to facilitate a voluntary resolution by the parties.

The mediators are employees of the Virginia Workers’ Compensation Commission who are familiar with Workers’ Compensation law and trained in the mediation process pursuant to guidelines promulgated by the Supreme Court of Virginia.

All facilitation services, including mediation, are free and provide parties opportunity to resolve disputes or claims quickly, informally and confidentially.

Mediation can be requested in writing or by calling toll-free on 1-877-664-2566 or 804-205-3139 the Mediation office.



MEDIATION FORMS

Click on the following links:

Draft of Medical Provider pamphlet